Q: How can I get an update on the status of my order?
A: Send an email to support@welcomejpeg.com and we'll get back to you within a day or two.
Sizing and Fit
Q: How do I find my size?
A: Check our size guide for detailed measurements. If you're between sizes, we recommend sizing up for a more relaxed fit.
Q: Do your clothes run true to size?
A: Generally yes, but please refer to the size chart for each item as fits may vary slightly. Some items run a touch smaller and more fitted.
Ordering and Shipping
Q: How long does shipping take?
A: Refer to the product description to see when each item will ship out. After they've been shipped out, domestic orders typically arrive in 3-5 business days. International shipping can take 7-14 business days.
Q: Do you ship internationally?
A: Yes, we ship to most countries. Shipping costs and times vary by location.
Returns and Exchanges
Q: What's your return policy?
A: All items are final sale, no returns. If an error is made during shipment on our end, we will fix it.
Product Information
Q: How should I care for my clothes?
A: Care instructions are on each product's label. Generally, we recommend washing in cold water and hanging to dry.
Payment and Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay. We use industry-standard encryption to protect your data.
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